Return Policy

Effective Date: March 12, 2025

At Honeywell Air Comfort, we strive to provide high-quality air coolers and excellent customer service. If you’re not completely satisfied with your purchase, we are here to help. Please read our return policy below for more details on how to return a product and the conditions that apply.

1. Eligibility for Return

We accept returns for products that meet the following conditions:

• Return Window: You can return products within 30 days from the date of delivery.
• Condition: The product must be in its original condition with all components, accessories, and packaging intact. It should be unused and free from any signs of damage or wear.
• Proof of Purchase: You must provide a receipt or proof of purchase, such as an order confirmation email or invoice, when returning an item.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene, safety, or legal reasons. These include:

• Products that have been used or are missing their original packaging.
• Customized products or any items that have been personalized upon request.

3. How to Return an Item

To initiate a return, follow these simple steps:

1. Contact Us: Reach out to our customer support team at info@honeywellaircomfotr.store or call +1 (508) 939-4580 to request a return authorization.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send the product back.
3. Pack the Item: Carefully repackage the item in its original packaging, including all accessories, manuals, and documentation.
4. Ship the Item: Send the product to the following address:
   • Return Address:
     231 Bradford St,
     New Bedford, MA, 02745
     Be sure to include your RA number in the return package.

Please note: Customers are responsible for return shipping costs, unless the product is defective or an error occurred with your order.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned product, we will issue a refund to your original payment method. Refunds are typically processed within 5-7 business days after we receive the item.
• Exchanges: If you wish to exchange an item for a different model or size, please contact our customer service team. We will assist you in processing the exchange as long as the item meets the return criteria.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@honeywellaircomfotr.store or call +1 (508) 939-4580. We will arrange for a return and send you a replacement or process a full refund at no additional cost to you.

6. Late Returns

If more than 30 days have passed since the date of delivery, unfortunately, we cannot offer a refund or exchange. However, we may be able to offer store credit on a case-by-case basis if the product is still in its original, unused condition.

7. Restocking Fees

In certain cases, a restocking fee of up to 15% may be applied to returns, depending on the condition of the item upon return. This fee will be deducted from your refund.

8. Contact Us

If you have any questions or need further assistance with a return or exchange, please contact our customer service team:

• Email: info@honeywellaircomfotr.store
• Phone: +1 (508) 939-4580
• Address: 231 Bradford St, New Bedford, MA, 02745

We are committed to providing you with the best possible service and ensuring that your experience with Honeywell Air Comfort is a positive one.

Thank you for choosing Honeywell Air Comfort!